The corporate policy of IGEAS Engineering S.r.l. is appropriate to the purposes of the organization, to the context in which it operates, and to its strategic direction, and it provides the framework for the quality objectives defined by company management.
This policy is based on a fundamental principle: to deliver a service that is qualitatively satisfactory and competitive, in line with the continually evolving needs of the Client and relevant interested parties.
The main purpose of all the Company’s activities is to achieve full Client satisfaction through the quality of the service provided.
This objective can only be achieved through the continuous improvement of the Company’s Quality System.
Such improvement can be attained through effective control and optimization of resources, both human and technical, as well as through adequate monitoring of business processes, based on the collection and analysis of data useful for optimizing the management of the activities carried out.
In the opinion of Management, the process-based organization adopted by the Company represents the best organizational approach, since thorough knowledge of the business processes and their interactions, supported by their continuous monitoring, makes it possible to assess and manage their variations in the best possible way.
The systematic collection and interpretation of suitable monitoring parameters enable optimal preventive action and, where necessary, appropriate corrective action within the Quality Management System.
Management therefore recommends that all personnel working within the Company actively cooperate in collecting the data within their area of responsibility, which are useful for monitoring the performance of each business process.
Management is committed to meeting applicable requirements and to pursuing the continual improvement of its Quality Management System in accordance with ISO 9001 principles.
The specific responsibility for verifying that the Quality Management System, as a whole, is fully, adequately, and correctly applied is delegated to the Company Quality Manager, who also has full freedom and authority to request corrective actions whenever necessary.
This corporate quality policy is:
- made available and maintained as documented information;
- communicated, understood, and applied within the organization through dissemination among the partners and employees;
- made available to relevant external interested parties through the website www.igeas.it.